Menu

Shipping & Returns

Effective: November 3, 2026

This page covers how orders reach you and what to do if something is wrong. It is part of our Terms of Sale.

How orders are processed

  • Our staff review and approve every order. We email you when it is approved, or if it is not.
  • An order ships, or is released for pickup, after it is approved and your payment is recorded. Payment is explained in the Terms of Sale.
  • Products with a case size are sold by the case. Single units are offered only from a case that has already been opened.

Shipping

  • Shipping is a flat $15.00 per order. Orders of $500.00 or more ship free.
  • We ship within the United States to the shipping address on your approved account. To change it, call (980) 771-2420 or email [email protected]. You cannot enter a different address for a single order.
  • We ship with USPS or UPS. Some orders need an adult 21 or older to sign for delivery.
  • When your order ships, we email you the carrier and tracking number.
  • We may decline an order we cannot ship to your address.

Warehouse pickup

  • Choose Warehouse pickup at checkout. There is no shipping charge.
  • Pickup follows the same rules as shipping: the order must be approved and paid first.
  • We email you when your order is ready. The email has the warehouse address and the date by which to collect it. Bring photo ID. The person collecting must be 21 or older.

Check your delivery

Look over each delivery when it arrives. If an item is damaged, missing, or not what you ordered, contact us within 5 days of delivery. Send your order number and photos of the items and the packaging. Keep the box until we have resolved it.

We will replace the item, credit your account, or refund you, whichever we agree on. If the carrier lost or damaged the package, we will help you with the carrier claim.

Returns

  • These products are sold for resale, so we do not take back products because you changed your mind or did not sell them.
  • We accept returns for items that arrived damaged, defective, or wrong, and for items we shipped in error.
  • Contact us within 5 days of delivery. We will tell you whether to send the items back and how. Please do not send anything back before we approve it.
  • Returned items must be in the condition we sent them, in their original packaging.
  • If the return is our mistake, or the item was damaged or defective, we pay the return freight. Otherwise you do.
  • We do not charge a restocking fee.

Refunds and credits

  • Once we receive and check a return, we issue a refund or a credit toward your next order, whichever we agree on.
  • Refunds go back by the way you paid where we can. Card payments are refunded to the same card. For check, cash, or bank payments, we send a check or a bank transfer.
  • Refunds are recorded on your account, and our staff will tell you when one is issued.

Cancelling an order

Contact us as soon as you can. We can cancel an order that has not shipped or been collected. We cannot promise a cancellation once an order is approved.

Contact

The Plug Distribution, 3428-B Vane Court, Charlotte, NC 28206. Phone (980) 771-2420. Email [email protected].