Terms & Conditions

1. Customer qualification
In order to purchase products from The Plug Distribution you must be at least 21 years old. You must have a valid retail business. The Plug reserves the right to request additional documentation in support of business status. The Plug Distribution reserves the right to cancel any orders that are found to be placed by non-qualified accounts. Customers of The Plug Distribution are responsible for ensuring that the products they are purchasing for resale are in compliance with any and all municipal, state, or federal laws prior to purchase.

 

2. Shipping -  Risk of Loss
All product purchases from the The Plug Distribution website are made in accordance with a shipment contract. We hold zero liability regarding lost or stolen packages. Customers assume the risk of loss and title for purchased items upon our delivery of the package to the carrier.The Plug Distribution is NOT responsible for lost, damaged or stolen packages. If the customer does not receive a package that is marked asdelivered, it is their responsibility to resolve the issue with the appropriate shipping company responsible.

 

We understand that lost, damaged or stolen packages are displeasing and we do our best to assist the customer with resolving the problem. Notwithstanding, it must be recognized that once packages depart from our fulfillment center, it is completely beyond our control and does require the customer to contact the appropriate shipping company, customs or local postal service for assistance.

 

● The Plug Distribution works diligently to ship orders as soon as possible. We are not Amazon.

 

● There is a 3% credit card processing fee

 

● We normally do not ship on Fridays. Normal ship days are but not limited to Monday and Thursday.

 

● The Plug Distribution can not guarantee any shipping time-frames or rates.

 

● Processing time for orders typically takes up to 24 hours depending when the order was placed.

 

● If a product is out of stock or backordered, The Plug will communicate and the product may be removed from your Purchase Order or listed as backordered.

 

● Backordered items can hold up an order from shipping or can cause additional shipping charges if it has to be shipped separately . Many of our vendors produce small batches for freshness and there may be a couple of days that product is out of stock. All options will be communicated to the customer.

 

● Once a package has shipped, The Plug Distribution is not responsible for the carrier’s shipping time-frame.

 

● The Plug Distribution is not responsible for items lost in transit, sent to the wrong address, nor international fees charged by your country or any third parties.

 

3. Incorrect / Damaged / Missing Products
● Incorrect, damaged, or missing products must be claimed within seven days of the delivery date as indicated by your tracking information.

 

● If the product is incorrect or damaged, please send a photo of the product to wholesale@theplugdistribution.com include your order number in the subject line and a brief description of the issue in your email.

 

4. Dropship Products
● Depending on order size and availability some of our vendors do offer dropshipping. They may have minimums separate/different from The Plug with different shipping methods.

 

● We do our best to keep products in stock however we understand the urgency your customers express and this is just another option to keep you stocked.

 

5. Warranty and Returns
● Defective items may be returned within thirty days of the delivery date as indicated by your tracking information.

 

● Items damaged by misuse or improper care are not covered by our warranty policy.

 

● For sanitary reasons as well as the general safety of our staff, we DO NOT accept returns of bottled liquid.

 

● Return shipping is the responsibility of the customer, unless the incorrect product is sent by mistake of The Plug Dist.

 

● Upon receipt of a return, our Returns department will inspect and test every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, The Plug reserves the right to issue a credit.

 

● Returns must include everything that came with the product. This includes starter kits and bundled products. We must also have the original packaging returned to us.

 

● All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from The Plug Distribution. We are a distributor of many brands and we will do our best to assist you.

 

6. Regulations and Restrictions
Each customer is responsible for obtaining information regarding their country’s laws, regulations and/or restrictions that may apply when purchasing products on ThePlugDistribution.com.

 

When placing an international order (shipping beyond the domestic United States of America), the buyer is solely responsible for adherence to the laws, regulations and restrictions of the particular province in which they reside.

 

Duties and Taxes
Import duties, taxes and brokerage fees are NOT included in the pricing of the product, shipping and handling costs. The purchasing party is responsible for the encumbrance of any extra charges. We advise you to check with your particular province’s customs office to determine any and all additional costs.

 

7. Product Information
Image Disclaimer
The images used on ThePlugDistribution.com are for reference only and do not reflect the actual representation of the product. We do not provide any guarantee as to the accuracy, completeness, or suitability of the images shown of the products for any particular purpose. Actual product packaging and material may contain more and/or different information than those shown on our website.

Description Disclaimer
While we strive diligently to provide accurate product information, the assumed or described color, texture, material, weight or flavor profile may differ from the actual product. We recommend that you do not exclusively rely on the information presented and that you always read labels, warnings and directions before using or consuming any products available on ThePlugDistribution.com.

Pricing Disclaimer
ThePlugDistribution.com reserves the right to alter product pricing at any time without notice. ThePlugDistribution.com also reserves the right to limit quantities on promotional products. ThePlugDistribution.com makes every effort to provide accurate, affordable and up to date pricing. You may find that occasionally items may be incorrectly priced.Where there is a product that is listed with incorrect pricing due to typographical, photographic or technical difficulties, ThePlugDistribution.com reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. If it happens that the price is higher than the stated price, we will cancel your order and send a notification with details regarding the pricing error and order cancellation. The customer will then have an opportunity to purchase the item at the correct listing price, if they wish to do so.

Delta-9 Tetraydrocannabinol Disclaimer
Products on ThePlugDistribution.com contain naturally occurring trace amounts of tetrahydrocannabinol (Delta 9-THC) Amounts of Delta 9-THC in the products sold do NOT exceed 0.3% concentration by weight per the state and federal regulations defined in the Hemp Farming Act of 2018.

Using excessive amounts of industrial hemp products, the type or method of drug test administered and an employer’s or organization’s policy requirements, among any other miscellaneous issues are all factors to keep in mind when receiving positive drug test results.

In no way does ThePlugDistribution.com encumber any liability if you are to fail a traditional drug test due to the use of any products purchased on ThePlugDistribution.com.

 

All purchases are made with the expressed consent to our Terms and Conditions herein. This includes the indication of understanding that it may be possible to fail a drug test after using industrial hemp products and that you automatically waive the rights to make a claim against ThePlugDistribution.com for any matters related to any positive drug test results where the individual has lost any employment opportunities or the imposition of a civil or criminal charge.