Wholesale FAQ
Who can buy from The Plug Distribution?
We sell to licensed wholesale buyers only. We do not sell to the public. The person who applies and orders must be 21 or older.
What do I need to apply?
Apply for a wholesale account with your legal business name (and DBA, if you have one), EIN, resale or sales-tax certificate number and issuing state, business and shipping addresses, and a contact name, phone and email. You also upload your state sales tax exemption or resale certificate, and confirm that your business is buying for resale and is permitted to buy and resell hemp-derived products in its state.
How does account approval work?
After you apply, confirm your email address with the link we send you. Our staff then review every application and email you when your account is approved. Approval usually takes one to two business days.
We already buy from you. Do we need to apply?
We set up accounts for stores that already buy from us. If we set up your store's account, we send you a one-time link to claim it. The link shows your store's details to check. Confirm the resale statement and set a password, and your account is ready to order. The link works once and expires after 30 days. If yours has expired or you can't find it, contact us and we'll send a new one.
Can one login order for more than one store?
Yes. If you run more than one store, we can link them to one login. Switch stores from the account menu at the top of the page. Each store keeps its own cart, orders and invoices.
How do I sign in or reset my password?
Sign in with your email and password. If you forget your password, choose "Forgot your password?" on the sign-in page. If an account exists for that email, we send a reset link. It expires in 30 minutes. If we set up your store's account for you and you haven't claimed it yet, there is no password to reset. Contact us and we'll send your claim link.
Why can't I see prices?
Prices are shown only to approved accounts, after you sign in. If you have applied, prices appear once your account is approved.
Is there a minimum order?
No. There is no minimum order.
Do you sell by the case or by the unit?
Products with a case size are sold by the case. Single units are offered only from a case that has already been opened, and only while loose units are in stock.
How do I know what's in stock?
When you're signed in to an approved account, each product shows In stock, Low stock, Single units only or Out of stock, and how many are available. Product lists show only in-stock items unless you untick "Show only in-stock items".
What happens after I place an order?
An order is not accepted until our staff approve it. Our staff review every order, and we email you when it is approved, or if it is not. You can follow each order and its status under Orders in your account.
Can I change or cancel an order?
Contact us right away. We can cancel an order that has not shipped or been collected. We cannot promise a change or cancellation once an order is approved.
How do I pay?
At checkout you choose Card, ACH, Check or Cash. Right now we do not take payment on this site. We send you an invoice, arrange payment with you directly, and our staff record it against your invoice. Invoices are due on receipt. Make checks payable to "The Plug Distribution" and mail them to 3428-B Vane Court, Charlotte, NC 28206.
When is my order paid?
An order is paid when our staff record your payment against its invoice. We ship an order, or release it for pickup, after it is approved and your payment is recorded.
Where do I find my invoices?
Every order under Orders in your account has its invoice, which you can view or download as a PDF.
Do you charge sales tax?
Orders are sales for resale. We do not add sales tax to an order when a valid resale certificate is on file for your ship-to state. Checkout and your invoice show the certificate status.
Where do you ship?
We ship to every US state, to the shipping address on your approved account. You cannot enter a different address for a single order. To change it, contact us. We may decline an order we cannot ship to your address.
How much is shipping?
Shipping isn't charged at checkout. We quote it after you order, then send it on an invoice once it's quoted. We ship with USPS or UPS, and email you the carrier and tracking number when your order ships. Some orders need an adult 21 or older to sign for delivery.
Can I pick up my order?
Yes. Choose Warehouse pickup at checkout. There is no shipping charge. The order must be approved and paid first. We email you when it's ready, with the warehouse address and the date by which to collect it. Bring photo ID. The person collecting must be 21 or older.
Can I order vapes and carts?
Yes. Vapes and carts are in the catalog and order like any other product, for shipping or warehouse pickup.
What if my order arrives damaged, short or wrong?
Contact us within 5 days of delivery. Send your order number and photos of the items and the packaging, and keep the box until we have resolved it. We will replace the item, credit your account, or refund you, whichever we agree on.
Can I return products?
These products are sold for resale, so we do not take back products because you changed your mind or did not sell them. We accept returns for items that arrived damaged, defective or wrong, and for items we shipped in error. Contact us within 5 days of delivery first, and do not send anything back before we approve it. We do not charge a restocking fee. Full details are on our Shipping & Returns page.
What products do you carry?
Wholesale hemp products for licensed retailers. Browse the catalog by compound, effect, strength or type, or by brand.
What rules apply to buying and reselling?
You must be 21 or older to buy from this site, and you must not resell to anyone under 21. You are responsible for knowing and following the federal, state and local rules for buying, storing, shipping to, advertising and selling hemp-derived products where you operate. If you are not allowed to buy or sell a product where you are, do not order it. See our Terms of Sale.
Do you provide certificates of analysis?
Yes. Contact us with the product name and we will send you the certificates of analysis we have for it.
How do I contact you?
Call (980) 771-2420 or email [email protected]. Our address is 3428-B Vane Court, Charlotte, NC 28206. See our Contact page.